An increasing number of healthcare organizations around the world are starting to recognize the importance of collecting data pertaining to the patient experience at the point of care. This information allows healthcare providers to address a variety of issues that a patient may be facing. In addition, they can identify problems within a certain business unit and department. What’s more, you can create a more humane experience for both your patients and doctors, as well as earn you that key competitive differentiator.
Next, your chosen point-of-care technology should be tested repeatedly in clinical settings. This helps you get the best performance for your patients. You will have to be well-prepared because end users can come from all walks of life: tech-savvy and laggard, low-income and high-income, well and sick, rural and urban, young and old, and so on. Still not convinced that you should start using real-time point-of-care technologies? Check out the following reasons:
Data-Driven Medical Care
If you operate along a traditional model, i.e. using paper-based surveys, don’t you find that they cause delays in response time? Yes, it is undeniably true that there is great value in HCACPS surveys. However, they do not enable organizations to make rapid decisions. That’s why real-time data is extremely important these days.
Promoting Meaningful Patient-Doctor Interactions
To make a hospital feel warmer and look more inviting, it is not only about improving the aesthetic experience. You have to look beyond the physical side of things. You can be more successful when you consistently create positive experiences by getting feedback from your patients, in real-time. Today, the focus should be more on the quality of the care patients are receiving and the interactions patients have with medical professionals.
Walk the Talk
As a medical practitioner, you want to make the greatest impact in your area of specialization and influence a cultural change. However, you need to have a real-time health system that matches your organizational vision. It is pertinent that you have the resources to help you adapt to changing circumstances, which in turn improve patient experience and outcomes. It is all about collaboration – listening to your patients and staff members.
Developing a Comprehensive Strategy
There is a hurdle that narrows the view of what great patient experience is. There are some organizations that concentrate too much on addressing the latest service initiatives. When it comes to improving patient experiences, it is much more than a service initiative. While good service is an essential to have in your strategy, you should make sure that the experience you provide encompasses outcomes, safety, quality, and even cost. After all, most patients and their family members do not distinguish between a service interaction and a quality encounter.
By employing the proper point-of-care technologies, you will get an integrated view of all matters at hand. You will be able to drive positive change via effective actions, from the top down. This will surely lead to sustained outcomes.
At Concierge Key Health, we have helped a great array of medical professionals leverage real-time point-of-care technologies to improve their services. With our versatile, multifunctional app, you can now manage your team, schedule appointments, communicate with patients, etc., with exceptional ease. Sign up today to be part of our elite network and get the high-quality bookings your practice deserves!